FAQ

TrendzyExpress FAQ

General Questions

1. What is TrendzyExpress?

TrendzyExpress is a leading eCommerce platform offering a wide range of trendy fashion, electronics, home essentials, and lifestyle products at competitive prices. We provide fast shipping and a seamless shopping experience for customers worldwide.

2. Where does TrendzyExpress ship from?

We ship from multiple warehouses globally to ensure quick and efficient delivery.

3. What is TrendzyExpress’s business model?

TrendzyExpress operates as an online marketplace, sourcing high-quality products directly from manufacturers and trusted suppliers to offer customers the best deals without compromising on quality.

Shipping & Delivery

4. How long does shipping take?

  • UAE Orders: 1–7 business days

  • International Orders: 7–14 business days (in some cases, 14–31 days depending on location and customs clearance)

5. How can I track my order?

Once your order is shipped, tracking information will be uploaded to your account. You can check the status on our Track Your Order page.

6. Do you offer express shipping?

Yes, express shipping options are available at checkout for faster delivery (additional charges may apply).

7. What if my order is delayed?

Delays can occur due to high demand, customs clearance, or logistical issues. If your order is significantly delayed, please contact our customer support for assistance.

Returns & Refunds

8. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and with proof of purchase.

9. How do I initiate a return?

Visit our Returns Center or contact customer support with your order details. Once approved, you’ll receive instructions on how to return the item.

10. How long do refunds take?

Refunds are processed within 5–10 business days after we receive and inspect the returned item. The refund time may vary depending on your payment method.

Payments & Security

11. What payment methods do you accept?

We accept credit/debit cards (Visa, MasterCard), PayPal, Apple Pay, Google Pay, and select local payment options.

12. Is my payment information secure?

Yes, we use SSL encryption and secure payment gateways to ensure your data is protected.

13. Can I change my payment method after placing an order?

No, once an order is placed, the payment method cannot be changed. You may cancel the order (if not yet processed) and place a new one with the correct payment details.

Account & Orders

14. Can I modify or cancel my order after placing it?

You may request a cancellation within 24 hours of placing the order if it hasn’t been shipped. Contact our support team immediately for assistance.

15. What if I receive a wrong or damaged item?

Contact our customer support within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.

Customer Support

16. How can I contact TrendzyExpress?

You can reach us via:

17. What are your customer support hours?

Our support team is available 24/7 to assist you.